Shipping, Returns and FAQ

Please reach out to our customer service by filling out the Contact Us form.

You can also contact via email using the address below.

maoli.hawaii@gmail.com

Mahalo!

Items must be postmarked for return to Maoli within 14 days of purchase. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To complete your return, we require a receipt or proof of purchase. No refunds will be accepted on discounted or sale items.

Only items with original tags and packaging that have not been used, washed, or altered can be exchanged or returned for a full refund.

Return shipping will be provided by Maoli on all accepted returns or exchanges for US domestic shipments. We do not offer return shipping for international sales. International customers are responsible for covering the return shipping.

If you have any questions, please contact us before returning any products at maolihawaii@gmail.com.

Please see our Returns & Refund Policy for details on returns and exchanges.

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Please see our Returns & Refund Policy for details on returns and exchanges.

To return you product, please follow the return instructions provided in the original packaging.

If you have found a discrepancy in the shipping information, please reach out to us at maolihawaii@gmail.com.

Please see our Returns & Refund Policy for details on returns and exchanges.

Once your return package has been received and inspected, we will notify you to let you know if the refund was approved or not.

Once approved, we will refund the original payment method within 15 business days. You'll receive a confirmation email once your return has completed processing. Please allow up to 48 hours for the refund to show up in your account.

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company as it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at maolihawaii@gmail.com.

Please see our Returns & Refund Policy for details on returns and exchanges.

Maoli is a small, local business. Our products are produced on-demand (to reduce waste) and we process all orders as quickly as possible.

Domestic and international orders will usually ship within 5 business days of order placement.

Once shipped, they will take approximately 3-5 business days to arrive to customers in Hawaii and the U.S. Mainland and 7-10 days to arrive internationally. 

When your order ships, you’ll receive an email notification so you can track it every step of the way.

Please allow for additional time during holiday seasons.

Please see our Shipping Policy for details on our order fulfillment process.

Shipping costs vary according to product size and weight. Below are some of our fixed Standard shipping rates to United States (USA)

T-shirts, tank tops, 3/4 sleeve shirts, long sleeve shirts, polo shirts, crop tops

-First Product: $3.99

-Additional Product: $1.25

Hoodies, sweatshirts, jackets, sweatpants, joggers

-First Product: $6.50

-Additional Product: $2.00

Beach towels

-First Product: $1.25

-Additional Product: $2.00

Enamel mugs

-First Product: $4.00

-Second Product: $1.25

Please see our Shipping Policy for details on our order fulfillment process.

We currently ship everywhere in the U.S., and most other countries worldwide, excluding Cuba, Iran, Crimea, Syria, and North Korea.

Additional international shipping & duty rates may apply.

Please see our Shipping Policy for details on our order fulfillment process.

Our products are shipped in a plastic mailing back or cardboard box (depending on the number of items) and individually packaged for additional protection while in transit.

We include our standard packing slip to account for each item we fulfilled. We also apply barcode stickers on individual items for tracking.

Due to the impact of COVID-19 on working logistics, shipping is taking longer as we follow measures to keep our teams safe over the holidays.

Please see our Shipping Policy for details on our order fulfillment process.

100% yes! Thank you for supporting a native-owned, small business.

Yes! All of Maoli's clothes are designed with the understanding that they can be worn by people from all walks of life. Our designers uphold the highest standards of excellence when creating designs that are culturally appropriate for mass production.

Still, we would ask all Maoli supporters to respect the products and therefore the cultural, indigenous integrity that is built within Maoli's brand.

With each purchase, you are investing in indigenous entrepreneurship.

Furthermore, with your patronage, our business has the opportunity to collaborate with community partners, foster the growth of our youth, and continue to positively represent native people in the modern world.

It all starts with you and, therefore, we are grateful for each and every customer.

Absolutely! Please don't hesitate to contact us!

You can also see below for more details on our community partnerships.

eGift Cards are issued by Maoli and are redeemable for merchandise only. eGift Cards may not be redeemed for cash, reloaded with additional funds, returned, applied to previously purchased merchandise, or used to buy another gift card. This card has a specified expiration date and will expire 1-year after the date of purchase.

Maoli eGift Cards purchased on this site are redeemable online at HawaiiMaoli.com. eGift Cards are redeemable for merchandise only and cannot be used to purchase another eGift Card.

Redeeming Maoli eGift Cards are easy! When making a purchase in your store, you can redeem the value of the eGift Card by entering its unique code at checkout. This code isn't case sensitive. The eGift Card holds a balance, which can be spent over more than one order. Balances are applied to the total value of an order, which can include taxes and shipping.

When you redeem an eGift Card, the checkout displays one of the following options:

• If the balance available on the eGift Card is greater than or equal to the order total, you can click "Complete order".

• If the balance available on the eGift Card is less than the order total, then you will be prompted to choose a second payment method for the balance before placing the order.

Rest assured, we have already put preventative measures in place to ensure all of our products are being handled safely and hygienically. We are committed to keeping our teams safe and we'll continue to follow guidelines from the CDC, WHO, US Department of State, and local governments and health agencies.

Here's what we're doing to keep fulfillment teams safe:

• We're staggering shifts and maintaining a 6-foot distance between each station.

• Distributing PPE such as safety masks and gloves to all employees.

• We set up partitions at tables in our break rooms.

• In Charlotte, we set up an on-site wellness clinic with health consultations available 24/7 over the phone.